1. Who we are
Entraîneur Privé offers in-person private training in Montreal and online coaching anywhere in Quebec, led by Guillaume Duchesne, kinesiologist, as well as through partner trainers in other cities. This policy explains how we collect, use, disclose and protect your personal information when you use the entraineurprive.com website or our services.
This policy applies in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
2. Person in charge of the protection of personal information
The person in charge of the protection of personal information at Entraîneur Privé is Bernard Duchesne. For any question about this policy or to exercise your rights, write to him at info@entraineurprive.com, with “Personal information” in the subject line.
3. Information we collect
We only collect the information needed for the purposes described in section 4.
| Source | Information |
|---|---|
| Sign-up form | Preferred format (online or in person), city, goal, first and last name, email address, availability |
| Waitlist | First name, email address, city |
| Partner trainer application | First and last name, email address, phone, city, education and certifications, years of experience, specialties, training location, message |
| Emails you send us | Your email address and the content of your message |
| Initial meeting and services | Information about your physical condition, history of injuries or pain, goals and progress that you choose to share so your program is adapted and safe |
| Browsing the website (with your consent) | Technical data collected by cookies and similar technologies: pages viewed, device, browser, where the visit came from, online identifiers. See section 6. |
Information about your health and physical condition is sensitive information. We only collect it with your express consent, and only to design and adjust your training.
4. Why we use it
- To respond to your request and set up your initial video meeting.
- To design, deliver and adjust your training program, online or in person.
- To refer your in-person training request to the partner trainer in your city, where applicable.
- To notify you when a trainer becomes available in your city, if you joined the waitlist.
- To review partner trainer applications.
- To measure website traffic and improve the website (statistics), if you consent.
- To measure the effectiveness of our online advertising, if you consent.
We do not sell your personal information. We do not use it for other purposes without your consent, unless the law permits or requires it.
5. Your consent
By filling out a form, you consent to our use of the information provided for the purposes listed in section 4. You may withdraw your consent at any time by writing to info@entraineurprive.com; we may then no longer be able to provide certain services.
6. Cookies and similar technologies
On your first visit, a banner lets you accept, refuse or choose cookie categories. Statistics and marketing cookies are disabled by default and only enabled after your consent.
- Statistics: Google Analytics, through Google Tag Manager.
- Marketing: Google Ads (advertising measurement) and the Instagram videos embedded on the website.
Before you consent, Google may receive cookieless signals indicating that consent was refused (Google Consent Mode). Details of the cookies used are in our Cookie Policy, where you can also change your choices at any time.
7. Disclosure to third parties and transfers outside Quebec
We only disclose your information when necessary for the purposes described, to third parties who must protect it:
- Partner trainers: if you request in-person training in their city, they receive the information in your request.
- TrainHeroic: the platform where your online coaching program is published and tracked.
- Google: Analytics, Tag Manager and Ads, according to your consent.
- Meta (Instagram): display of embedded videos, according to your consent.
- Our technical providers: website hosting (Bluehost), email (Gmail, by Google) and video conferencing for the initial meeting (Zoom or Google Meet).
Some of these providers store information outside Quebec, notably in the United States. Before disclosing information outside Quebec, we assess whether it will receive adequate protection; this assessment is documented and reviewed at least once a year. We may also disclose information when required by law.
8. Retention
We keep your information only as long as necessary for the purposes for which it was collected, then destroy or anonymize it securely:
- Sign-up requests not followed up: 24 months after the last contact.
- Clients: for the duration of the service relationship, then 5 years after the last session or follow-up. Accounting records (invoices, payments) are kept 6 years after the end of the tax year, as required by tax laws.
- Waitlist: until you unsubscribe or a trainer becomes available in your city, then 12 months at most.
- Applications not retained: 12 months after the decision.
- Statistics data: 14 months in Google Analytics, then deleted automatically.
- Emails: according to the period that applies to the request or relationship they relate to.
9. Security
We take reasonable security measures suited to the sensitivity of the information: encrypted connection (HTTPS) on the website, access limited to those who need it, password-protected accounts and reputable providers. Since no method of transmission or storage is perfectly secure, we cannot guarantee absolute security.
10. Confidentiality incidents
In the event of unauthorized access to, use or disclosure of personal information, we promptly take steps to reduce the risk of harm. If the incident presents a risk of serious harm, we notify the Commission d’accès à l’information and the persons concerned. We keep a register of confidentiality incidents.
11. Your rights
At any time, you may:
- access the personal information we hold about you and obtain a copy;
- request that it be corrected if it is inaccurate, incomplete or ambiguous;
- withdraw your consent to its use or disclosure;
- request that we stop disseminating information about you;
- receive the information you provided to us in a structured, commonly used technological format (portability);
- be informed if a decision about you is based exclusively on automated processing (we do not make such decisions).
To exercise these rights, write to the person in charge at info@entraineurprive.com. We may ask you to confirm your identity. We respond within 30 days.
12. Complaints
If you believe your information has not been handled in accordance with the law, please write to us first at info@entraineurprive.com. You may also file a complaint with Quebec’s Commission d’accès à l’information.
13. Minors, changes and effective date
Minors. Our services are intended for people aged 16 and over. We do not knowingly collect information about anyone under 16; if we learn that such information has been sent to us, we delete it.
Changes. We may change this policy. The version in force is always published on this page, with its last update date. In the event of a significant change, we will indicate it on the website.
Effective date: November 7, 2026.
The French version of this policy prevails in case of discrepancy.